Welcome to spicemailer.in. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website.
1. Product Information
spicemailer.in sells premium spice products sourced directly from farmers in Idukki district. Our products, including cardamom, pepper, and cloves, are graded, well-packed, and delivered as per your order.
2. Payments
All payments for orders must be made online before dispatch. We accept online payments only. No refunds are available, and order cancellations are not permitted once payment has been made.
3. Customer Support
We provide customer support to address any queries or concerns you may have. However, please note that we do not replace products damaged or lost during delivery.
4. Product Weight
The weight marked on the product packet is the weight at the time of packing. Please note that variations in product weight may occur due to climate changes, and this is beyond our control.
5. Product Availability and Quality
If a product becomes unavailable or does not meet our quality standards, we reserve the right to cancel the order and initiate a refund. However, we are not responsible for delays in delivery or any other issues related to the courier company or the user.
6. Product Handling
After delivery, please store the product in a dry place and away from direct sunlight. Any damages to the product before the expiry date will not be tolerated.
7. Disclaimer
spicemailer.in is not liable for any delay in delivery or issues arising from the courier company or the user. We do not provide refunds for products damaged or lost during delivery. Additionally, variations in product weight due to climate changes are not our responsibility.
By using our website and purchasing our products, you agree to these terms and conditions. If you have any questions or concerns, please contact us at [contact email].
8. Reselling and Pricing
Reselling our products or selling them above the Maximum Retail Price (MRP) is strictly prohibited and punishable by law. We reserve the right to take legal action against any individual or entity found violating this policy.
9. Authorized Sales Channels
Products listed for sale on websites other than spicemailer.in or any other platform directly linked by the company are unauthorized and illegal. spicemailer.in shall not be held responsible for any products purchased from unauthorized websites or stores. Any such transactions are done at the buyer’s own risk and discretion.
10. Payment Verification and Complaints
All payments made for purchases must be carefully verified by the user. Any discrepancies or issues with payments should be promptly reported to our customer support team.
Complaints made after the purchase of the product will not be encouraged. It is the responsibility of the user to thoroughly inspect the product upon receipt and report any issues immediately.
Checkout our Shipping Policy and Cancellation/Refund Policy.